PLEASE READ ALL OUR POLICIES PRIOR TO ORDERING.
FIRST YOU WILL FIND DETAILED PRE ORDER POLICIES, AND BELOW OUR GENERAL WEBSITE POLICIES. ALSO MAKE SURE YOU READ THE "SHIPPING" PAGE FOR FURTHER POLICIES AND THINGS TO FOLLOW.
***By placing an order you are agreeing to 100% abide by our policies. All policies must be followed otherwise we reserve the right to refuse service and/or refund orders at any time.
First and foremost, all items are 100% authentic, new in original box.
Second, shipping time is listed on ALL items (though depending on how large of a release, or our store delays, shipping time could potentially, though rarely be later than listed). Please allow up to two additional extra weeks from listed time to ship in rare cases. Please view the shipping section on the website for further shipping policy details.
All items come from authorized retailers and are 100% authentic. Again no exceptions, please do not email asking. We work with many authorized stores and only receive our items from licensed retailers. Also, due to this, we have no control over quality or manufacture defects, including condition of the box; or RFID tags being removed. All items are authentic A grade, not marked defective therefore any defects we are not responsible for. Sorry, that would be on the brand (e.g. Nike, Jordan, Adidas) or shipping and we cannot accept a return or exchange for any of these reasons.
Pre orders typically ship 1-3 weeks after release, though handling time in more specification is listed on each item as it can vary. Please view the original item you purchased for more details if any, in regards to shipping time. But count on your pre order item shipping after release, 1-2 weeks unless noted on item as longer; AFTER release. Our goal is to always ship items on time thus why the extra time we have listed to ship in order avoid late shipments. That said sometimes things are out of our control and they may ship AFTER the specified time. Sometimes the brands delay shipping to our stores, or some items have an adjusted release date for our locations and that will delay shipment. If it looks like our items will be delayed, we try and contact you prior so you are aware of the later shipping time. Please give us up to 4 weeks from the time we list (though again very rare this is the case, but possible).
When an item is being prepared to ship, the tracking number will be emailed to you via Zadeh Kicks to the original email you placed the order with. Please allow up to five business days for the carrier to update in their system.
All pre orders and items have a cancellation fee listed. Please see the item for specific percent of the cancellation fee. If percent is not listed it is then 20%. Otherwise it can range from 15% to 40%. If you order a pre order please be positive and willing to wait for item to release. You cannot request an order cancellation within one week of official release. There will always be a cancellation fee if you request a refund except for only one scenario (outlined below). See below for details.
Pre Orders are in general guaranteed. There are ONLY a few exceptions in which a pre order would not be and we would have to refund (in which that then becomes on the brand and is not subject to a cancellation fee due to not your request). Also please keep in mind releases change in style and time so please refer to the item description for further details. For example placeholder pics are often used before we have official pics. Style codes may or may not be listed as well and from time to time change or we have the wrong style code for the actual release. That will not impact the intended release for which the item is listed.
One, is if the release is completely cancelled with no foreseeable planned release of any kind. This does not mean if a release is delayed or keeps getting pushed back by the brand. That is NOT considered the release being cancelled and would still be subject to a cancellation fee. We are not subject to a brand pushing back a release date; thus if cancellation requested will be subject to fee.
A pre order must be 10 months or more past the date you placed the order and from that 10 months on have no foreseeable release time/date (confirmed on our end) and on our end appear to be indefinitely cancelled to be able to get a full refund without any cancellation fee. If it has been 10 months from the time you placed the order for the item. Again it must be 10 months past order date no matter what to potentially qualify for full refund. The only exception that can be made subject to our decision is full store credit can be offered prior to the 10 months on rare occastions. So if it is prior to 10 months you can email us and we may consider store credit but not a refund. The order must be able to be refunded and if is not due to your payment information changing or some nature like that only store credit can be given.
After 10 months, based off the information on our end, the only option we may be able to offer other than refund with cancellation fee is offer full store credit.
Two, where a pre order is not guaranteed is if say a brand completely changes the release method in which the item sadly becomes unobtainable (such as the brand taking control of the release of making it exclusive to them). We work with stores and suppliers and say if the brand (i.e. Jordan, Adidas) changes the release which makes it impossible to get, it obviously no longer guaranteed and you may end up getting a full refund. Example, if we offered a pre order for the Nike Yeezy 2 Red Octobers a few years ago (we did not but just an example), this would have been a scenario where the pre order would have had to be cancelled since Nike ended up only releasing them on Nike.com and cancelled all stores releases of the shoe. The same would hold true if say Adidas changed the planned release and only released the shoe on Adidas.com or Adidas stores, as then obviously the shoe would have become unobtainable due to the brand altering of the release. If we ever have any word of something like this being possible, we will not post the item for pre order. This scenario is rare, but is possible and please be aware if this happens since we do not have control over how the brand chooses to release, you may end up subject to getting a full refund and order cancelled. Thus if a release is changed from being distributed to the stores we work with, to instead a brand only or major retailer like Finishline, Eastbay only, etc, then it is not guaranteed anymore and may be fulfilled or we may end up refunding in full (we will contact your prior to let you know)
Finally, if the brand changes the quantities shipped to our stores (which is also very rare but could happen) where our allocation is no longer there to receive that could result in an order cancellation and full refund. We try our best to make sure this never happens, but is possible due to decisions made by the brand, and out of our control.
This may also pertain to Bulk pre orders which we offer to many of our large customers. Based off allocation changes, the sizes we ship could change slightly. We do not try to ever change to sizes that may have been purchased for less or drastically different market value (example a Jordan 1 size 8 and a size 11 is shipped in its place; this would NOT occur). Thus if changed they will be similar market value sizes. But know bulk pre orders could be shipped in slightly different quantity of each sizes based off allocation. This is not common and we do our best to make this not occur.
As listed in our store policies, there are NO returns on items. If we make an exception and allow the return (our own digression and very rare), there will be a 30% restocking fee.
We strive our best to offer the best pre order prices and selection for our customers. We appreciate the business, and if you have any question please feel free to email firstname.lastname@example.org
ALL ITEMS ARE 100% AUTHENTIC, NO EXCEPTIONS
Shipping and Handling Time
ALL items ship in the handling time listed within that particular item. All in-stock orders are typically sent within 1-3 business days from time of order with tracking information provided. Items listed as pre-orders will ship on or around approximate ship date as outlined in item description. If pre-ordered items are purchased along with in-stock items, they ship as become available, not at once so we do not make you wait. There will be no order cancellations accepted of any kind, even if product has not yet shipped, including pre-ordered items. If we do make an exception and order is cancelled the fee ranges from 20% plus, even if not shipped. For further shipping policies, please view the shipping section on the website. Returns/Exchanges At this time, no returns or exchanges of any kind will be accepted on any product, including custom work, in-stock and pre-ordered merchandise. ZadehKicks prides itself on offering quality, 100% authentic product, at competitive pricing with outstanding customer service. However at this time, returns and exchanges cannot be offered through ZadehKicks.com *see above. We are NOT responsible for manufacture defects of any kinds as all our items are authentic and not marked defective or B grade. We cannot control manufacture quality of the items they produce or box condition.
If an order is requested to be cancelled prior to shipment there is a cancellation fee of 20-40% cancellation fee, which is listed on the individual item. If an item is received and a return is requested, as listed above, we do not accept returns. If we decide to make an exception (out our own digression and rarely will, there will be a 30% restocking fee). International Orders ZadehKicks has no control over shipping time with international orders. We do our best to expedite the shipping process for our international customers once the order is available to be filled. However, there are extraneous factors that may cause a delay in shipping time, such as customs in the particular country in which the item is to be shipped. Duties and customs are the sole responsibility of the customer. Please be aware of your country’s customs regulations including duties and fees before placing your order. ZadehKicks does our best to mitigate customs fees, but the overall responsibility lies with the customer. Customs fees will not be accepted as a reason for order cancellation or refusal. Refunds will not be offered on any customs fees paid by the customer.
Zadeh Kicks can refuse to sell or service any customer we choose and refund an order at any time if deemed necessary for potential fraud or risk of any kind to Zadeh Kicks.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
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To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
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