PLEASE READ ALL OUR POLICIES PRIOR TO ORDERING.
FIRST YOU WILL FIND DETAILED PRE ORDER POLICIES, AND BELOW OUR GENERAL WEBSITE POLICIES.
By placing an order you are agreeing to our policies. All policies must be followed otherwise we reserve the right to refuse service and/or refund orders at any time.
First and foremost, all items are 100% authentic, new in original box.
Second, shipping time is listed on ALL items (though depending on how large of a release, or our store delays, shipping time could potentially, though rarely be later than listed). Please allow up to two additional extra weeks from listed time to ship in rare cases.
All items come from authorized retailers and are 100% authentic, again NO exceptions. Please do not email asking. We work with many authorized stores and only receive our items from licensed retailers. Also due to this, we have no control over quality or manufacture defects, including condition of box; or RFID tags being removed. All items are authentic A grade, not marked defective therefore any defects we are not responsible for. Sorry that would be on the brand who made (e.g. Nike, Jordan, Adidas) and cannot accept a return for that and you would need to take the issue up with the brand.
Pre orders typically ship 1-2 weeks after release, though handling time in more specification is listed on each item as can vary. Please view the original item you purchased for more details if any in regards to shipping time. But count on your pre order item shipping after release, 1-2 weeks unless noted on item as longer; AFTER release. Sometimes if we are caught up enough they may ship sooner, but our goal is to always ship items on time thus why the extra time listed to ship so we never ship items late. That said sometimes things are out of our control and they may ship AFTER the specified time. Sometimes the brands delay shipping to our stores, or some items have an adjusted release date for our locations and that will delay shipment. If it looks like our items will be delayed, we try and contact you prior so you are aware of the later shipping time. Please give us up to 4 weeks from the time we list (though again very rare this is the case but possible).
When an item is being prepared to ship, the tracking number will be emailed to you via Zadeh Kicks to the original email you placed the order with. Please allow 1-3 business days for USPS to show status.
All pre orders and items have a cancellation fee listed. Please see the item for specific percent of the cancellation fee. If percent is not listed it is then 20%. Otherwise it can range from 15% to 40%. Thus if you order a pre order please be sure and willing to wait for item to release. There will always be a cancellation fee if you request refund except for only one scenario. You cannot request an order cancellation within one week of official release. Must be requested prior. See below for details.
Pre Orders are in general guaranteed. There are ONLY a few exceptions in which a pre order would not be and we would have to refund (in which that then becomes on the brand and is not subject to a cancellation fee due to not your request). One, is if the release is completely cancelled with no foreseeable planned release of any kind. This does not mean if a release is delayed or keeps getting pushed back by the brand. That is NOT considered the release being cancelled and would still be subject to a cancellation fee. For example, the Jordan Retro 12 Cherry’s were supposed to release in 2016. They got pushed back to end of 2016, then early 2017, and now later in 2018. We are not subject to a brand pushing back a release date; thus if cancellation requested will be subject to fee.
A pre order must be 10 months or more past the date you placed the order and from that 10 months on have no foreseeable release time/date (confirmed on our end) to be able to get a full refund without any cancellation fee. If it has been 10 months from the time you placed the order for the item, and still not rough time of release, you may then request a refund and there will be no cancellation fee. Thus a full refund. Again it must be 10 months past order date no matter what to qualify for full refund. The only exception that can be made subject to our decision is full store credit can be offered prior to the 10 months. So if it is prior to 10 months you can email us and we may consider store credit but not a refund. The order must be able to be refunded and if is not due to your payment information changing or some nature like that only store credit can be given.
Two, where a pre order is not guaranteed is if say a brand completely changes the release method in which the item becomes unobtainable sadly such as the brand taking control
of the release of making it exclusive to them. We work with stores and suppliers and say if the brand (i.e. Jordan, Adidas) change the release in which a manner makes it impossible to get, it obviously is not and we will likely end up having to send you a full refund. Example, if we pre ordered Nike Yeezy 2 Red Octobers a few years ago (we did not but just an example), this would have been a scenario where the pre order would have had to be cancelled since Nike ended up only releasing them on Nike.com and cancelled all stores releases of the shoe. The same would hold true if say Adidas changed the planned release and only released the shoe on Adidas.com or Adidas stores, as then obviously the shoe would have become unobtainable due to the brand altering of the release. If we ever have any word of something like this being possible, we will not post the item for pre order. Example though requested by many, we did not offer a pre order the Adidas Bape NMD’s since we had a good idea that Adidas would be the only ones releasing and thus we could not get the item to fulfill. This scenario is rare, but is possible and please be aware if this happens since we do not have control over how the brand chooses to release, you may end up subject to getting a full refund and order cancelled. Thus if a release is changed from being distributed to the stores we work with, to instead a brand only or major retailer like Finishline, Eastbay only, etc, then it is not guaranteed anymore and may be fulfilled or we may end up refunding in full (we will contact your prior to let you know)
Finally, if the brand changes the quantities shipped to our stores (which is also very rare but could happen) where our allocation is no longer there to receive that could result in an order cancellation and full refund. We try our best to make sure this never happens, but is possible due to decisions made by the brand, and out of our control.
This may also pertain to Bulk pre orders which we offer to many of our large customers. Based off allocation changes, the sizes we ship could change slightly. We do not try to ever change to sizes that may have been purchased for less or drastically different market value (example a Jordan 1 size 8 and a size 11 is shipped in its place, this would NOT occur). Thus if changed they will be similar market value sizes. But know bulk pre orders could be shipped in slightly different quantity of each sizes based off allocation. Though this is not common and we do our best to make this not occur.
As listed in our store policies, there are NO returns on items. If we make an exception and allow the return (our own digression and rarely), there will be a 30% restocking fee.
We strive our best to offer the best pre order prices and selection for our customers. We appreciate the business, and if you have any question please feel free to email firstname.lastname@example.org
ALL ITEMS ARE 100% AUTHENTIC, NO EXCEPTIONS
Shipping and Handling Time
ALL items ship in the handling time listed within that particular item.
All in-stock orders are typically sent within 1-3 business days from time of order with tracking information provided. Items listed as pre-orders will ship on or around approximate ship date as outlined in item description. If pre-ordered items are purchased along with in-stock items, they ship as become available, not at once so we do not make you wait. There will be no order cancellations accepted of any kind, even if product has not yet shipped, including pre-ordered items. If we do make an exception and order is cancelled the fee ranges from 20% plus, even if not shipped.
At this time, no returns or exchanges of any kind will be accepted on any product, including custom work, in-stock and pre-ordered merchandise. ZadehKicks prides itself on offering quality, 100% authentic product, at competitive pricing with outstanding customer service. However at this time, returns and exchanges cannot be offered through ZadehKicks.com. We are NOT responsible for manufacture defects of any kinds as all our items are authentic and not marked defective or B grade. We cannot control manufacture quality of the items they product.
If an order is requested to be cancelled prior to shipment there is a cancellation fee of 15-40% cancellation fee, which is listed on the individual item. If an item is received and a return is requested, as listed above, we do not accept returns. If we decide to make an exception (out our own digression and rarely will, there will be a 30% restocking fee).
ZadehKicks has no control over shipping time with international orders. We do our best to expedite the shipping process for our international customers once the order is available to be filled. However, there are extraneous factors that may cause a delay in shipping time, such as customs in the particular country in which the item is to be shipped.
Duties and customs are the sole responsibility of the customer. Please be aware of your country’s customs regulations including duties and fees before placing your order. ZadehKicks does our best to mitigate customs fees, but the overall responsibility lies with the customer. Customs fees will not be accepted as a reason for order cancellation or refusal. Refunds will not be offered on any customs fees paid by the customer.
Zadeh Kicks can refuse to sell or service any customer we choose and refund an order at any time if deemed necessary for potential fraud or risk of any kind to Zadeh Kicks.
Q. What information do we collect?
A. We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
Q. How do we use your information?
A. We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
Q. How do we protect visitor information?
A. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Q. Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Q. Do we disclose the information we collect to outside parties?
A. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Cheer Love. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Q. How can you opt-out, remove or modify information you have provided to us?
A. To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
Changes to our policy
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.